· If I have to wait for my car to arrive, will I be billed for my waiting time?
· How will I know when my car has arrived and who is my driver?
· What sorts of vehicles may I expect?
· What is your credit card processing procedure?
· What if I am unable to arrive in time for a reservation "No Show"?
· If I need to cancel a pick up, what are the requirements?
· Do you have a Guarantee of Service?
· Where can I find your hourly rates?
 
Q. If I have to wait for my car to arrive, will I be billed for my waiting time?

A. Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals).
· Sedans - receive 30 free minutes on Domestic and International flights.
· Limousines - receive 30 free minutes on Domestic and 45 free minutes on International flights.
· Vans - receive 30 free minutes on Domestic and 45 free minutes on International flights.
· Hummers receive 15 free minutes on Domestic and 25 free minutes on International flights.


Q. How will I know when my car has arrived and who is my driver?

A. Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.


Q. What kinds of vehicles may I expect?

A. All of our cars are new models :
Luxury Sedans - Cadillac or Lincoln Town Car available in dark and light colors.
Stretch Limousines – Lincoln Town Cars are available in black and white colors. Each limousine is equipped with TV, VCR/DVD/CD player, EZPLus and GPS. Fully stacked bar is also included with soft drinks and ice. Hard liquor is available upon request.
Luxury Vans - can accommodate up to 6 passengers plus luggage. For sightseeing, transfers or anything other than airport transit our vans can accommodate up to 14 passengers.


Q. What is your credit card processing procedure?

A. Your credit card will be charged on the day that your reservation was placed. Prepayments can be arranged online for relatives or friends of the traveler. Your Credit Card will be billed for a full amount at end of the trip.


Q. What if I am unable to arrive in time for a reservation "No Show"?

A. ALL no shows will be charged full rate. To avoid being charged you must:
· Call 347-621-3426 or 718-974-1146 so that one of our dispatchers can get in touch with the driver and help you to locate each other.
· Cancel the reservation at least 24 hours prior to arrival/pick up time!
· Reservations cancelled 12 to 23 hours prior to arrival/pick up time will be charged 40% of total reservation amount.
· Reservations cancelled 3 to 11 hours prior to arrival/pick up time will be charged 60% of total reservation amount.
· Any cancellation less than 3 hours prior to arrival/pick up time will be charged full reservation amount.
· Call us or email us in the event your plans or flight have been changed and wait for your cancellation confirmation email back from us.
· Full amount will be charged if you don’t confirm the cancellation at least 3 hours prior to pick up time.


Q. Do you have a Guarantee of Service?

A. After you have received your "Confirmation Number", your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)


Q. Where can I find your hourly rates?

A. Our rates are by the hour (BTH) also known as A/D (as directed).
· 2 hrs minimum on weekdays (Monday - Thursday)
· 3 hrs minimum on weekends (Friday - Sunday)
· 4 hrs minimum any day if traveling outside of the greater city limits